The RequirementsThe ideal candidate for the role of Technical Account Manager will have strong technical acumen, extensive customer facing experience, and the ability to problem solve while also uncovering opportunities for additional business. Whether you have experience in the rail industry, heavy industrial field service (i.e. commissioning tech or similar), technical sales, military, aerospace, data analytics/storage tech sales or a related area, as long as you are skilled working closely with clients, building relationships and earning trust in a technical arena, you could be a fit for this role.
To qualify for the role of Technical Account Manager - Light Rail Transit (LRT), you will have:
- 5+ years of experience and proven success in customer-facing, technology-oriented roles; account management experience preferred
- A high school diploma or GED equivalent; an associate's or bachelor's degree in a technical discipline is preferred; an advanced degree is a plus
- Project management experience
- Solid computer skills, including MS Office applications (Word, Excel, PowerPoint, Outlook)
- Understanding of rolling stock products (ideally light rail) and/or (sub) systems preferred
- The ability to travel approximately 25%. Travel will be within North America, primarily to attend client meetings
- Outstanding verbal and written communication skills; professional polish and demeanor
- Strong presentation skills including the ability to present one-on-one or to groups of up to 20
- Ability to address varied audiences, including technical personnel and top executives, changing your language/approach as appropriate
- Self-motivation and the drive to excel
- A customer-centric approach to business
The RoleRole Overview
Reporting to the Business Development Manager and working for the Mobility Customer Services Department, as Technical Account Manager - Light Rail Transit (LRT), you will serve as the single point of contact for your assigned clients and their portfolio of rail products. You will partner with your clients, building relationships and earning credibility though your technical knowledge and level of service. Typically, you will work with multiple levels of each client organization, from technical personnel, such as engineers and programmers, to executive leadership. You will take a client-centric approach to every aspect of your work, partnering with your clients on smaller requests such as issue resolution or testing, and build credibility and relationships that result in future business opportunities.
Upon joining us, you will be assigned 3-4 clients for whom you will be responsible. Clients are typically assigned based on their technology platform, rather than by region, so you could potentially travel anywhere in the Continental U.S. and to parts of Canada to attend client meetings. For each of your clients, you will be responsible for:
- Customer relationship management
- Portfolio management / portfolio adaptation
- Small, medium and large bid strategy and support
- Customer budget analysis
- Account presentation (opportunity management)
- Post-bid analysis
- Customer feedback loop (i.e. performance feedback to cross-functional partners)
- Account SharePoint folder, including meetings documentation
In addition to the bi-weekly meetings, you will be available to your clients on an as needed basis.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Pictured: The S70 vehicle family was developed for the American market with a sophisticated platform concept, which allows maximum design flexibility. Its comfort and high travel speed make it attractive to urban commuters, and it meets the notably higher safety standards imposed on mixed traffic on full railway lines.
More Good ReasonsAutonomy, flexibility, and support
You will own and drive your assignment and schedule. While you'll enjoy a good deal of autonomy, there's also plenty of support. The customer service group is tight-knit and available to help. You'll also enjoy some flexibility to work from your home office now and then.
Mix of business
Most trains are 10-15 years old, meaning there's a good deal of refurbishment work. At the same time, there's a strong pipeline of new business. You'll enjoy working on many different kinds of projects.
In addition to a competitive salary and bonus opportunity, we provide a comprehensive benefits package including all you would expect -- health, dental, vision and other insurances, PTO, etc. -- plus some pleasant surprises, such as a Siemens Shares buy program and a Financial Planning program.
Innovative Market Leader
Siemens is the market leader in light rail vehicles (LRV) in North America, having built more than 1000 rail vehicles for 17 cities in the US and Canada. One out of every three light rail vehicles in North America is a Siemens vehicle. Through vision and cutting-edge innovation Siemens delivered:
- The first low-floor light-rail vehicles to the United States when it delivered Portland’s 70 percent low-floor LRV in 1998. The low-floor design enhances operational efficiency and accommodates those with impaired mobility.
- Venezuela’s Metro Valencia, the company’s first export contract with twelve vehicles operating on the new transit system.
- The first fully operational S70 low-floor light-rail vehicle, unveiled in January 2004.
- The new S200 high-floor light rail vehicle, unveiled in 2013. The S200 is a hybrid creation combining industry leading innovations with the best elements from both of our successful SD160 high-floor and S70 low-floor light rail platforms.
The vehicles we develop and manufacture set the bar for environmental responsibility. For example, the vehicles we deliver in the Amtrak Northeast corridor contract will save 300 billion kilowatt hours in energy, translating to $300 million in savings.
The Sacramento plant and service organization have been growing steadily since opening in 1992. Over the past seven years alone we grew from one to three product lines, and we're currently launching four new products: diesel-electric locomotives, passenger coaches and two new LRV’s. We recently produced stainless steel coaches for All Aboard Florida, the first U.S. private rail line to launch in decades (operating between Miami and Orlando, FL). The service organization of which you'll be a part, supports all of our products.
The "best of both worlds"
You'll enjoy the entrepreneurial energy of our division's ongoing growth, backed by the stability and resources of Siemens AG, our $88 billion global parent corporation.
We celebrate invention, not convention
At Siemens U.S. we are the team working to find answers to the most challenging questions of our time. We strive to create the sustainable systems and solutions that allow businesses to thrive, cities to grow and people to live longer, healthier lives.
Pictured: Portland's MAX (Metropolitan Area Express) uses Siemens vehicles to connect the city center with a variety of locations in the greater Portland area.
Keys to SuccessThis is a highly technical position, and while you could be successful here without direct account management experience, you will not be successful without a strong technical background. A solid technical understanding will foster the already existing relationship between Mobility Customer Services and its base of customers. It will be essential that you leverage what is already in place as you establish and build relationships with your assigned customers.
You will know you're hitting the mark when your clients see you as the go-to person to meet their needs -- when they approach you as a partner. Likewise, you'll see success in the financial results you deliver through bid opportunities ending in new business. You will be judged both through established metrics via word-of-mouth input from internal and external stakeholders.
About Siemens MobilitySIEMENS MOBILITY
What we do
The demand for mobility is increasing – both in the US and worldwide. Transporting people and goods to all corners of the earth presents challenges for the infrastructure of national economies. This applies, in particular, to the transport and logistics facilities of cities: Will cities be able to solve the problems caused by increasing road traffic? Can public transportation help them avoid total gridlock? How can railway operators increase the efficiency and safety of their systems? How can rail and road traffic be integrated? How can logistics supply chains be further optimized as freight volumes continue to increase steadily?
The Mobility Division provides answers to all of these questions with its comprehensive portfolio; because modern, interconnected and IT-based mobility is the core competency of its five business units: Mobility Management, Turnkey Projects & Electrification, Mainline Transport, Urban Transport and Customer Services. They have the know-how to make road traffic in the US flow more smoothly and quickly, make trains more environmentally friendly and efficient, make train schedules and freight shipments more reliable. We work with our customers to develop optimal solutions to help overcome their challenges.
In New York for example, Siemens is assisting the Metropolitan Transportation Authority (MTA) in shortening travel time for around 162,000 commuters traveling to the eastern side of Manhattan from eastern Queens and Long Island. Siemens supported the MTA from the early stages – with preliminary designs, budgetary estimates and technical meetings. In 2012, Siemens was awarded a contract to provide reliable power distribution networks to safeguard the normal operation of stations, ensuring commuters travel from A to B without delays.
The portfolio of the Mobility Division includes:
- The full range of vehicles for rail traffic: regional, as well as intercity and high speed trains, metro cars, streetcars and light rail, passenger coaches, driverless vehicles and locomotives
- Signal and control technology for rail-based passenger and freight traffic
- Electrification solutions for rail and road traffic
- Maintenance and service of vehicles and infrastructure
- Road traffic control and information systems, parking space management as well as electronic payment and toll systems for urban and interurban traffic
- Consulting, planning, financing, construction and operation of turnkey mobility systems
- Integrated mobility solutions for intermodal networking of different traffic systems
Siemens is committed to delivering safe, reliable and efficient rail vehicles built in the United States. As an international leader, Siemens combines all the expertise necessary in providing rolling stock and sustainable solutions in all areas of rail transportation. The rolling stock portfolio covers the full range of vehicles – from light rail vehicles, metros and coaches, to locomotives and street cars. Siemens has experience in the areas of local, long distance and logistical transport to provide environmentally friendly rail solutions.
Video: Siemens Mobility Management: Rail Automation, Signaling and Intelligent Infrastructure Systems as well as Road Infrastructure.